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Maintenance Schedules

Overview

Maintenance Schedules are independent time slots, enabling you to decide when you would like your Remediation Plans to run on your endpoints. 

It is important to know that these schedules are in the scope of the endpoint — not the Remediation Plan. Connecting a server to a Maintenance Schedule is done through the Maintenance tab under Servers.

Please Note: If a server is not associated with a Maintenance Schedule and is part of an active Remediation Plan, the Remediation Plan will move to the ‘Completed’ column with status ‘Waiting for Execution’. 

The service will be considered ‘inactive’ (as long as there are no other endpoints within the RP that require patch execution).

Maintenance Schedule Library

The Maintenance Schedule Library contains the Schedules you have created and the number of endpoints connected to them.

  1. To view the Library, select System → Maintenance Schedule from the main menu.
  2. The Search bar at the top left corner will enable you to search through the Maintenance Schedules by name only.
  3. You can edit, delete, or Unassign all endpoints by clicking on the action button on the right. If you would like to unassign all endpoints from a schedule, simply click the Unassign action.

Create a new Maintenance Schedule

  1. Select the Maintenance Schedules tab located under the System menu
  2. Click on “+Add.”
  3. Fill in the relevant details: Maintenance Schedules  Name, Description, Timezone  
  4. Click Save
  5. Click Add Schedule Entry
  6. Fill in the relevant details: Schedule Entry Name, Description, From and To Date, Repeat Type.
  7. Click Save
  8. If you want to assign an endpoint to this new Maintenance Schedule, see this article.

Create a new Schedule Entry

You can add several types of Schedule Entries in a single Maintenance Schedule. 

 

The available repeat types of the scheduled entries are:

Repeat Type Description
Does Not Repeat A one-time schedule entry for maintenance. Simply provide a start date and end date.
Daily Repeats every day. Fill in the dates, time frame, and optionally set the interval (e.g., every 2 days = every other day, every 3 days = every three days, and so on).
Weekly Select one or multiple days in the week to repeat. Fill in the dates, time, and optionally set the interval in weeks (e.g., every 2 weeks). Example: Saturday 02:00 till Sunday 02:00.
Monthly – Recurring Time Schedules around specific weekdays. Example: “Second Tuesday” or “2 days after the Second Tuesday” — useful for patching the weekend after Patch Tuesday. You can also set the interval to repeat every X months (e.g., every 3 months for quarterly patching).
Monthly – Day In The Month Choose a specific date each month. Example: every month on the 10th or the 15th. Note: if choosing a date greater than the 28th, the maintenance will start on the last day of the month if the month does not have that day. You can also repeat every X months.
All Time The endpoint will be applicable for patching at any time from the configured start date onward.

Assign Endpoints to a Maintenance Schedule

Now that you have created a Maintenance Schedule, it is time to add your endpoints to it.

  1. Navigate to Endpoints → Maintenance.
  2. Use the available filters to find the exact endpoints you are looking for.
  3. Select the endpoints using the top checkbox to select all, or select them individually.
  4. Click the orange Assign button in the top right corner.
  5. Choose the Maintenance Schedule you created and click Assign Maintenance.

For more information, see - Assigning endpoints to a maintenance schedule

Highlights

  • When creating a new schedule entry, make sure that the 'From Date' and 'To Date' values can be completed in the 'Repeat Type' you have entered. For example, from 1-1-2020 to 1-1-2021, with a repeat type of Daily, cannot be completed daily. 
  • Active Remediation plans with Future maintenance windows (that have no other actions left) will move to completed with status 'waiting for execution' with tooltip 'Awaiting for Maintenance  Window'. 
  • JetPatch has a 30-minute buffer before the end of the Maintenance Window to ensure the Post-Patching tasks in the workflow will be executed on time. More information can be found in Is there a patch buffer window article.

Troubleshooting

Error: If you receive a ‘Maintenance could not be saved’ error, please try shortening the Maintenance Schedule Name and try again.

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