If the remediation plan is waiting in the "Pending" column (in Remediation Plans board):
1) Go to Platform configuration
2) Click on the Logs & Alerts tab
3) Search for "ITSM" in the Description column
4) You should see errors related to ITSM
5) If possible - click on the "Details" icon in the right column.
Failure details should appear in the popup window.
If the "Details" icon is not clickable - Please contact JetPatch support with the Manager logs