JetPatch can integrate with various ITSMs for patching and remediation processes.

The integration will:

• Open a Change Request once a remediation plan was activated. The user will be able to approve
• Understanding status change (approve/reject the remediation plan)
• Closing the ticket when the remediation completed successfully

For more information, see our ITSM Integration article

in addition, JetPatch will reopen a change request if needed and will cancel existing 

Change Request Information

After a Remediation Plan is activated from the JetPatch application, JetPatch will open a Change Request with relevant information such:

• Requested by - the activated user
• Assigned to - Person primarily responsible for approving this task
• Description - Including:
  1. Remediation Plan ID in JetPatch
  2. Date and time of activation
  3. Patches/vulnerabilities to remediate
  4. Relevant Endpoint Groups to remediate

JetPatch can also send some advanced information such as:

• • Configuration Items (endpoints).
  • Maintenance Windows for each configuration item.
  • Predefined text

Note - for sending advanced information, a special ITSM interface should be developed in your ITSM system for accepting this information and to populate it into the relevant fields such as Configuration Items and Change Tasks

Open a Change Request Flow

Getting approval status

• After JetPatch opened a Change Request successfully, it will get any status change.
• Approved status - will indicate JetPatch can continue with the remediation actions (which will be executed on each endpoint separately in the configured maintenance windows)
• Rejected status - will indicate JetPatch to not start remediation progress.
• There are two ways for JetPatch to get the changing status
• Polling the Change ticket in ITSM - JetPatch will reach the ITSM instance and pul the Change information along with the current status
• Waiting for external approval - ITSM will communicate to JetPatch via API to sent the new status change. Note - this will require ITSM interface development

Polling Approval Flow

Waiting Approval Flow

Closing the Change Request

• JetPatch will close the ticket in two cases:
• JetPatch executed all remediation actions successfully and the plan is compliant
• User cancelled the remediation plan.

Successful Remediation Flow

Cancelled Remediation Flow