ITSM Update Configuration for Approval Status

JetPatch can integrate with your ITSM to handle approval status in three different ways:

• Polling (default setting)
  JetPatch checks every few minutes for updates on an approval request. In large environments, this can take 20–30 minutes.

  • Property: itsm.approval.mode=polling

• Automatic Approval (Ignore ITSM Status)
  When a remediation plan is created, JetPatch opens a Change Request for documentation only. JetPatch does not wait for ITSM approval—the plan proceeds according to configured maintenance windows.

  • Property: itsm.approval.mode=auto

• Waiting for External Response
  When a remediation plan is created, JetPatch opens a Change Request, then waits for an external approval or rejection. The ITSM must send the status to JetPatch so that JetPatch can continue (or reject) remediation.

  • Property: itsm.approval.mode=external
  • Requires additional settings to enable external calls and specify which usernames can send approvals.

How to Configure

1. Open the intigua.properties file

   vi /usr/share/tomcat/default/conf/intigua.properties

    

2. Choose your desired mode

   • For Polling or Automatic Approval:

     itsm.approval.mode=polling // Expected values: polling, auto

      

     Change polling to auto if you want Automatic Approval.

   • For Waiting for External Response:

     itsm.approval.mode=external 
     itsm.approval.external.enabled=false 
     itsm.approval.external.users= // Comma separated list of usernames with approval permissions

      
     1. Change false to true to enable external approval.
     2. Provide a comma-separated list of usernames in itsm.approval.external.users.

3. Save the file and close. JetPatch will apply the configuration accordingly.