After a Remediation Plan is created it is put into Pending status and a ticket is sent to the integrated ITSM for approval. This article demonstrates how to approve / reject a remediation plan when the integrated system is JIRA. Once a remediation plan is Activated it is Sent for approval and an Issue is automatically created in Jira requiring your attention understatus.
JIRA Action Buttons:
There are a number of standard action buttons provided by Jira and therefore their behavior is defined by Jira: Edit, Comment, Assign, More and Admin.
JetPatch action buttons:
The action you can perform once a remediation plan is created in JIRA are Reject, Approved for Automation and Cancel.
Reject: Once an issue is the Remediation plan moves to Rejected by user status in JetPatch. A rejected issue can be Re-Opened and will then return to status in Jira.
Cancel: Once an Issue is Canceled it can not be updated or changed.
Approve for Automation: When an issue is approved it will move to status and the Remediation Plan will be executed by JetPatch.
Stop Progress button: If you have selected 'Approved for Automation' but you want to cancel the approval, you can click on 'Stop Progress' button. This will move the remediation plan to status
Done button: Once an Issue is in status in Jira it cannot be updated or changed however this button will not affect JetPatch and the Remediation Plan will Continue execution as scheduled.
Failed button: Once an Issue is Moved to status in Jira it cannot be updated or changed however this button will not affect JetPatch and the Remediation Plan will Continue execution as scheduled.
Cancel button: Once an Issue is it will remain in this status and can not be updated or changed
Learn more on how to configure JIRA as your ticketing system in Jetpatch
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