How do I generate the UI logs?

If you are experiencing any issues with the JetPatch user interface (experiencing a problem with the manager) please follow the below steps and send the relevant information to the JetPatch support team. 

1. Open the developer console in your browser right before you reproduce the problem. This page summarizes nicely the ways to open it in various browsers: https://balsamiq.com/support/faqs/browserconsole/ 
   In Chrome or Firefox just press 'Shift + Ctrl + J' or 'F12'
2. With this console open, reproduce the problem on the following tabs
   
   1. Console tab: 
      • Open the error details by pressing at the triangle to the left, select all the details and copy them, like so:
        (index):11 Uncaught ReferenceError: gbar is not defined
            at (index):11
        (anonymous) @ (index):11
        load (async)
        (anonymous) @ (index):10
      • UI errors are shown there and may be seen even when the console was opened after the bug happened
      • Please avoid sending screenshots and copy the exact error. 
   2. Network tab:
      • Here you will see errors in calls from the UI to the JetPatch server manager. In Chrome,  please ensure 'Preserve log' and 'XHR' are checked
         
      • In this tab the errors are lost if it was opened afterwards, so  will need to try and reproduce it again if possible. 
         
        Search for the red lines:
        
      • Press on each red line and observe the error in Preview:
        
      • Expand the exception details by pressing on the triangle. Select all and copy (prefer not to attach a screenshot instead). Here to copy the details you need to be more involved:
        
      • After you pressed on 'Store as global variable' a little console window will be opened 
        
      • Observe the text in the console. The name of the variable that the error message was copied into is in this case 'temp1'. Write in the console 'copy(temp1)' where the cursor is at the last line and press 'Enter'. Then you may finally paste the copied line(s):
        This exception came from manager
   3.  

How to Save The Network Logs

Here's how to extract the HAR file in Chrome:

1. Right-click in the browser window or tab and select Inspect.
2. Click the Network tab in the panel that appears.
3. Navigate to the URL you want to traffic.
4. Click the download button. (Export HAR appears when you hold the pointer over it.)
5. Name the file, Save and upload it