An invalid credential error, can occur if the assigned account is incorrect or there are not enough permissions. You will see the following image in such cases:
Troubleshoot errors:
1. No access credentials have been defined
'Invalid Credentials' error is caused when no access credentials has been defined. To validate that go to Platform Configuration > Servers page > Table Settings > Check 'Assigned Account'. See if there is an assigned account. If there isn't, just easily assign account:
- Select server and click the 'Server Actions' button.
- Add account / Apply an existing account for the server.
- Refresh server status
2. Incorrect assigned credentials
Validate that the user/password you've entered are indeed correct. If they are not, you can easily edit existing credentials or add new credentials.
- Go to Settings > Server Accounts
- Click 'Edit Credentials.
- Edit / Remove
- Change the relevant values and click 'OK'
- Close and refresh the server status
3. Insufficient Account Permissions (Linux)
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