Overview

Invalid credential errors occur when the assigned account is incorrect or lacks sufficient permissions. 

This guide provides troubleshooting steps to resolve credential-related authentication issues in JetPatch.

Identifying Invalid Credential Errors

When invalid credentials are encountered, you will see the following indicator:

Troubleshoot

No access credentials have been defined

Invalid credentials errors are caused when no access credentials have been defined. 

To validate this:

1. Go to Platform Configuration > Servers page > Table Settings
2. Check the Assigned Account column
3. Verify if there is an assigned account

If there is no assigned account, follow these steps to assign one:

1. Select the server and click the Server Actions button
2. Add an account or apply an existing account to the server
3. Refresh server status

Incorrectly Assigned Credentials

Validate that the username and password you've entered are correct. 

If they are not, you can edit existing credentials or add new credentials:

1. Go to Settings > Server Accounts
2. Click Edit Credentials
3. Edit or remove the existing credentials
4. Change the relevant values and click OK
5. Close and refresh the server status

Insufficient Account Permissions (Linux)

• For Linux systems, insufficient account permissions can cause credential errors. 
• Click the link above for detailed information on resolving permission-related issues.