Articles in this section

Report: SLA Summary

Overview

Location: Dashboards → Patches Compliance (relevant article)

Users can download the SLA Report by clicking the Download Reports button and selecting SLA Summary. 

This report is available in CSV format and provides detailed information about all remediation plans where the SLA start/end date falls within the selected timeframe.

Use Case

Use the SLA Report to gain visibility into the status of remediation plans within a specific timeframe. This report is essential for:

  • Monitoring compliance status of remediation plans.
  • Identifying non-compliant devices.
  • Reviewing remediation actions and planning further steps.

SLA Report Fields

Remediation Plan Details

Field Description
RP ID Remediation Plan Identifier.
RP Name Name of the Remediation Plan.
RP Description Description of the Remediation Plan.
RP Status Current status of the Remediation Plan.
Emergency True/False — whether the RP was an emergency remediation plan.

Timestamps (GMT)

Field Description
Creation Time Time the remediation plan was created.
Activation Time Time the remediation plan was activated.
Approval Time Time the remediation plan was approved.
Deletion Time Time the remediation plan was deleted (if applicable).

SLA Dates (GMT)

Field Description
SLA Start Date Start date of the SLA.
SLA End Date End date of the SLA.

SLA Status

Status Description
Done The SLA time has been reached.
In Progress The current date is within the SLA time.
Pending The SLA time has not yet started.

Endpoints

Field Description
Applicable Endpoints Number of endpoints available for patching.
End of SLA Compliant Endpoints Number of compliant endpoints after the SLA end date is reached.
Current Compliant Endpoints Number of compliant endpoints at the time of downloading the report.

How to Generate an SLA Report

  1. Navigate to Dashboard → Patches Compliance.
  2. Click the Reports button in the top right and select SLA Summary. A pop-up window will open.
  3. Fill in the SLA property and the timeframe of the RP’s SLA, then click Download.
  4. The SLA Report will be downloaded as a CSV file.

 

Which Remediation Plans Appear in the SLA Report

The SLA report shows all RPs that were activated in the past (including canceled RPs), excluding those rejected by ITSM, based on the SLA start/end date and the selected timeframe.

Example

Remediation Plan '500' was created on January 1st and activated on January 3rd. The following SLA dates were configured:

  • SLA Start Date: January 15th.
  • SLA End Date: February 15th.
Time of Download Report SLA Property Timeframe Appears? Reason
Jan 2 Start Date Jan 1–20 ❌ RP not yet activated.
Jan 20 Start Date Jan 1–20 ❌ SLA Start not in timeframe.
Jan 20 Start Date Jan 1–20 ✅ SLA Start in timeframe.
Jan 20 End Date Jan 1–2 ❌ SLA End not in timeframe.
Jan 20 End Date Feb 1–20 ✅ SLA End in timeframe.
Jan 20 End Date Feb 20–25 ❌ SLA End not in timeframe.

How to Change SLA Parameters

There are two configurable parameters:

  • SLA Time – The planned end period of the remediation plan. Default: 30 days.
  • SLA History – SLA report history. Default: 365 days.

Step 1: Edit the intigua.properties File

Version File Path
Before 5.0 /usr/share/tomcat/default/conf/intigua.properties
Post 5.0 /usr/share/intigua/services/data/intigua-main/conf/intigua.properties

Step 2: Add the Parameters

Add the parameters below with the values you would like to use:

#(default is 30) - will determine the planned end date. Number of days after creation.

pg.sla.planned-end-period.days = 30

 

#(default is 365) - clean the data that exist for X days.

pg.sla.keep-history.days = 365

Note: You can override the default values during Remediation Plan creation.

 

Related articles

Comments

0 comments

Please sign in to leave a comment.