Report: SLA Summary

Location: Dashboards > Patches Compliance (relevant article)

Users can download the SLA Report by clicking on the Download Reports button and selecting SLA Summary. This report is available in CSV format and provides detailed information about all remediation plans where the SLA start/end date falls within the selected timeframe.

Use Case

Use the SLA Report to gain visibility into the status of remediation plans within a specific timeframe. This report is essential for:

• Monitoring compliance status of remediation plans.
• Identifying non-compliant devices.
• Reviewing remediation actions and planning further steps.

SLA Report Fields

The SLA Report includes comprehensive details about each remediation plan, categorized into the following fields:

Remediation Plan Details:

• RP ID: Remediation Plan Identifier
• RP Name: Name of the Remediation Plan
• RP Description: Description of the Remediation Plan
• RP Status: Current status of the Remediation Plan
• Emergency: True/False if the RP was an emergency remediation plan

Timestamps (GMT):

• Creation Time: Time the remediation plan was created
• Activation Time: Time the remediation plan was activated
• Approval Time: Time the remediation plan was approved
• Deletion Time: Time the remediation plan was deleted (if applicable)

SLA Dates (GMT):

• SLA Start Date: Start date of the SLA
• SLA End Date: End date of the SLA

SLA Status:

• Done: If the SLA time is reached
• In Progress: If the current date is within the SLA time
• Pending: If the SLA time has not yet started

Endpoints:

• Applicable Endpoints: Number of endpoints available for patching
• End of SLA Compliant Endpoints: Number of compliant endpoints after SLA end date is reached
• Current Compliant Endpoints: Number of compliant endpoints at the time of downloading the report

How to generate an SLA Report?

• Go to Dashboard > Patches Compliance
• Click on the 'Reports' button in the top right and select 'SLA summary' - A pop-up window should be opened
• Fill in the SLA property and the timeframe of RPs SLA and click 'Download'. 
• An SLA report should be downloaded as a CSV file.

Which Remediation Plans should appear in the SLA report?

The SLA report shows all RPs that were activated in the past (including canceled RPs), without the rejected (By ITSM), based on the SLA start/end date and the selected timeframe.

Here is an example:

Remediation plan '500' was created on January 1st and activated on January 3rd.  The user selected the following SLA Start Date and SLA End Date when creating the Remediation Plan

• SLA start date = January 15th. 
• SLA end date = February 15th

How to Change SLA Parameters

There are two configurable parameters:

• SLA Time: The planned end period of the remediation plan. The default value is 30 days.
• SLA History: SLA report history. The default value is 365 days.

Follow the below instructions to configure the parameters:

1. Edit the intigua.properties file (/usr/share/tomcat/default/conf/intigua.properties) 

2.  Add the below parameters with the values you would like to use.

#(default is 30) - will determine the planned end date. Number of days after activation.
pg.sla.planned-end-period.days = 30

#(default is 365) - clean the data that exist for X days.
pg.sla.keep-history.days = 365

Note: you can override the default during Remediation Plan creation