Problem Statement

IT operations managers today face increasing complexity across their server infrastructure. Common challenges include:

• Too many tools and teams, making it difficult to track operational issues.
• Growing numbers of servers, cloud environments, and workloads.
• Unpatched vulnerabilities and misbehaving agents.
• Server malfunctions caused by:
  • Agent misconfiguration
  • Excessive resource consumption
  • Network intrusions
  • Prolonged network downtime

These challenges create constant pressure to improve service levels while reducing downtime and operational risk.

Desired Outcome

Operations teams need agents that are always up to date, run with the correct configuration, remain stable and operational, reliably perform their intended critical tasks, and require minimal manual intervention.

Overview

JetPatch Agent Manager enables centralized orchestration and management of server tools (e.g., Splunk, Evolven, InsightVM) across a company’s server infrastructure. 

It provides a centralized and automated approach to agent management, allowing IT operations teams to eliminate operational chaos, regain control over agent behavior and configuration, and confidently scale infrastructure with new workloads and servers.

Companies use JetPatch to centrally manage performance monitoring, security, and backup tools across their IT infrastructure, ensuring proper configuration and operation without manual intervention.

JetPatch Agent Manager can configure, monitor, and maintain agents and their system resources, creating a single-pane-of-glass interface between the OS and all server applications.

In organizations with many servers across diverse infrastructures - including physical, virtual, and cloud environments - multiple software management tools are often required for performance monitoring, security, and backup. 

JetPatch Agent Manager virtualizes these tools as managed agents and centrally provisions, configures, controls, and monitors them throughout the organization, either automatically according to configurable policies or on demand.

How It Works

The Virtual Agent Image

Each software management tool that needs to run on endpoints is compressed into a single managed agent, in the form of a .vai (Virtual Agent Image) file -a JetPatch Agent Manager proprietary format that contains the agent payload along with additional configuration details and the JetPatch monitoring modules.

• Managed agents can be created by JetPatch Professional Services for each management tool type according to customer request.
• You can also develop your own managed agents.

You then install the files on the organizational JetPatch Manager Console, from where you can centrally deploy them to endpoints and subsequently manage them.

JetPatch Agent Manager monitors resource consumption by each managed agent and throttles it according to the configured policy. 

Resource Monitoring & Watchdog

JetPatch Agent Manager monitors resource consumption by each managed agent and throttles it according to the configured policy. 

JetPatch Agent Manager also maintains a watchdog mechanism for managed agents and for affected system services. You can customize additional agent health tests to be deployed along with the managed agents.

Legacy Agent Migration

When JetPatch Agent Manager provisions a managed agent to an endpoint, if a legacy (non-managed) version of the agent is found running, JetPatch Agent Manager stops the legacy agent’s processes, leaving its files and registry settings intact. This enables seamless migration and POC testing.

Management Services

Before you can deploy managed agents, for each managed agent, you need to create one or more management services. A management service specifies the managed agent and includes a set of relevant configuration options.

JetPatch Agent Manager also provides an interface to endpoints for viewing actual managed agent files, including log files.

Key Capabilities

Operational Benefits

By deploying JetPatch Agent Manager, organizations achieve:

• Significant reduction in server downtime.
• Faster issue resolution through automation.
• Improved service reliability.
• Reduced operational overhead.
• Better resource utilization.
• Scalable agent management as environments grow.
• Reduced security risks by limiting privileged server access.
• Focus on the value provided by management tools rather than maintaining them.

The 50+ Agents We Can Manage

JetPatch Agent Manager supports a broad and growing list of enterprise tools: