The ITSM approval status updates can be configured in three ways:
- Polling JetPatch will check every couple of minutes to see if there is an update on an approval request. This is the default setting if no other instructions are given.
- Auto Patching: Once a remediation plan is created, JetPatch will open a Change Request (for documentation purposes). However, the approval status of the Change Request will be ignored and the remediation plan will be executed automatically.
- Waiting for External Response: Once a remediation plan is created, JetPatch will open a Change Request and will wait for external response - Once there is an approval/rejection of a Change Request, the ITSM should send the status change to JetPatch in order to continue an execution/rejection of the remediation plan ticket.
To change the ITSM Approval Status update configuration go to Intigua properties:
intigua.properties file (vi /usr/share/tomcat/default/conf/intigua.properties)
Add the following configurations in the file:
For Polling and Auto Patching choose the required option in the first row
itsm.approval.mode=polling // expected values: polling, auto, external
For External Response
- Choose the required option in the first row
- Change False to True in the second row
- Add the list of usernames with permissions to make this change.
itsm.approval.mode=polling // expected values: polling, auto, external
itsm.approval.external.enabled=false
itsm.approval.external.users // comma separated list of username items allowed to perform external approval calls
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