Filters

The left side of the Compliance Console provides a list of filters that can be used to filter the list of exceptions.

The available filters are:

• Rule - Select one or multiple rules from the list or search for the rule name using the Filter field to display the exceptions for all servers related to the specific rules.
• Tool - Select one or multiple tools or search for the tool name using the Filter field to display the exceptions for all servers related to the specific tools.
• Management Service - Select one or multiple management services from the list or search for the management service name using the Filter field to display the exceptions for all servers related to the specific management services.
• Server - Search for the server names using the Filter field to display all exceptions related to the specific servers. Once you have typed the first three characters of the server name, JetPatch will display all matching servers.
• Type - Select one or multiple types from the list to display all exceptions of that specific type. The types are
  • Tool is not installed - The management service is missing from the server
  • Wrong tool service - The management service was found on the server, but it is not the right version or is in some other way incorrect
  • Wrong tool version - The tool version that was found on the server is not the version that was selected in the policy rule
  • Tool should not be installed - The management service was found on the server, but it is forbidden from being installed on the server
  • Tool is stopped - The management service was found on the server, but is stopped
  • Tool has failed to run - The management service was found on the server, but has failed to operate properly
  • Tool received health warning - The management service was found on the server, but has generated an alert that is keeping it from operating properly
  • Tool is not registered - The JetPatch connector on the server indicates that the management service is installed, but the relevant backend server doesn't show that the service is registered on the server
  • Tool registration has failed - JetPatch tried to register the management service with its backend server, but the registration failed
  • Configuration groups mismatch - The list of configuration groups associated with the management service doesn't match the list of groups on the backend. See Management Service Groups for information on modifying configuration groups
  • Package state - Uncommon cases where JetPatch service installation fails and leaves the service in package state
• Severity - Select High, Medium, and/or Low to display all exceptions with that specific severity level.
• Status - Select Open, In progress, and/or Closed to display all exceptions with that specific status.
• Resolution - Select one or multiple resolutions from the list to display all exceptions with that resolution. The available resolutions are:
  • Unresolved - The exception has not yet had a resolution attempted, either manually or automatically.
  • Auto-fixed - The exception has been resolved automatically by JetPatch.
  • Fixed (other) - The exception was fixed by non-automatic means.
  • Auto-fix failed - An automated attempt to fix the exception failed.
  • Platform mismatch - The exception cannot be resolved because the management service is not compatible with the server operating system.
  • Rule disabled - The exception is no longer valid because the rule has been disabled.
  • Rule deleted - The exception is no longer valid because the rule has been deleted.
  • Server deleted - The exception is no longer valid because the server has been deleted from JetPatch.
  • Evolved - The exception is no longer valid, but will be replaced with another exception.
  • Ignored - The user decided to ignore the exception, and JetPatch will not create any more exceptions for this rule on this server. When an exception that was previously ignored, is then unignored, a new identical exception will be created and the original exception will be closed.
• Created- Select Past 24 Hours, Last 7 Days, or Select Range (use calendar tool to select starting and ending dates for the range) to display all exceptions that were opened within that specific timeframe.
• Closed - Select Past 24 Hours, Last 7 Days, or Select Range (use calendar tool to select starting and ending dates for the range) to display all exceptions that were closed within that specific timeframe.