JetPatch 2.15 Release Notes

Version: 2.14(included), 2.15
Date: September 2015

New Features

JetPatch version 2.15 includes these new features:

• Click Through EULA
• Initiated By column added to Task List

Click Through EULA:

JetPatch has added the End User License Agreement (EULA) to the initial login process. When the user logs in to the system for the first time, they will be presented with the EULA. The user must agree to the terms of the EULA before proceeding to use the JetPatch system.

The integration of the EULA during the initial login process enables the user to familiarize themselves with the licensing information that is related to the JetPatch product.

Initiated By column added to the Task List:

JetPatch has added an Initiated By column to the Task List in the JetPatch system. When using the JetPatch system click View all tasks from the Activities tab. The Initiated By column displays the email address of the user that started each activity.

This information can be beneficial to the customer for internal tracking purposes.

The following screen capture is an example of the Task List with the new Initiated By information:

JetPatch version 2.14 includes these new features:

• Agentless Support
• Personal Accounts

Agentless Support:

JetPatch supports management tools, such as Zenoss, that do not require a remote agent to be installed, but perform back-end tasks only without interacting with the endpoint. The back-end server can be on-site or cloud based.

Agentless Support provides JetPatch users with the following benefits:

• Single point of access for agent-based and agentless tools
• Automate and delegate responsibility for configuring agentless back-end systems
• Open ports used by agentless tools
• Create a unified service offering on top of multiple on-site back-end systems
• Throttle agentless activity on endpoints

Agentless Support usage example:

• The agentless support feature would be useful in a situation where an agent needs to be created for tools, such as Zenoss, that do not install an agent on the client.

Personal Accounts

The personal accounts feature allows JetPatch users to create their own private server accounts, and to install the connector to an endpoint using it. That personal account can also be used to communicate with the endpoint afterward.

Personal Accounts provides JetPatch users with the following benefits:

• Allows the use of personal accounts for server access, while preventing security issues due to account credentials being shared between users.

Personal Accounts usage example:

• The personal accounts feature would be useful in a situation where backup team members should not be able to use an account for monitoring team members.

Resolved Issues

JetPatch 2.15 resolves the following previous issues:

1. Can't create agentless package in AWS and AZure. The package can't recognize the backend using public or private IP address. Even though the backend server has the JetPatch Connector, the following message is displayed - 'Back-end server must have an JetPatch Connector deployed on it. Please deploy a Connector and try again'. Resolution: The fix was made in the backend search logic on the client so that JetPatch now searches only by hostname.
2. Click-through EULA
3. Personal Accounts | Icon should not change when user is trying to use a personal account that is not related to him
4. Positive/Negative Rules feature | Change the names to Exclude/Include rules
5. Account default should be "Public" and not "Personal" for permitted users.
6. Add output and stderr redirection to vstart
7. Personal Accounts | Improve the error message when user is trying to run deployment with personal account that is not related to him
8. Servers report doesn't present all dynamic columns
9. sPackage | increase CLI timeout
10. NPE during fetching data from Azure
11. Seperate 3rd-party notices from EULA text
12. misleading text in Azure discovery source definition
13. Health Scripts | Running "ipy" improvments
14. self learning | Networker | view files failed - parse xml failed
15. 2.15 verification
16. 2.15 regression before release

JetPatch 2.14 resolves the following previous issues:

1. Don't block user from logging in while server is starting up. Resolution: User login is no longer blocked during server boot time and the server will now start gradually.
2. The credentials API is broken. Resolution: The credentials API now supports personal and public accounts.
3. The linuxPreinstallScript.sh functionality needs to be integrated into the Linux connector. Resolution: The extension of the linux connector installer is now changed to .bsx.

Known Issues

JetPatch 2.14 has the following known issues:

1. Can't create agentless package in AWS and AZure. The package doesn't recognize the back-end server using public or private IP Address.
2. Different versions of the same agent can be installed on a single server. This issue occurs when the Thin agent is installed first, and the Virt agent is then installed without removing the Thin agent.
3. When upgrading the RPM an existing file won't be overwritten, and changes won't take effect, until the file is replaced manually.
4. User deletion does not delete all corresponding personal accounts. When removing an LDAP group, the corresponding implicit users are not deleted, and the credentials and assignments are not removed.
5. Editing tags won't change the corresponding smart group accordingly and will be empty from now on.

The following are known issues from previous versions of JetPatch:

Endpoint Issues

1. Upon changing a physical endpoint hostname, it needs to be disconnected from JetPatch and then re-added.
2. Changing the JetPatch service installation path causes endpoints that already have JetPatch services in other locations to be displayed as Available, and to allow deploying them additionally to the new location, as though they did not already have JetPatch services.
3. Upon turning off a VM's network adapter and stopping its VMware Tools service, the endpoint continue to appear as Available.
4. Upon attempting to deploy JetPatch services to a Linux endpoint whose SSH service is down, the error message is uninformative.
5. Upon upgrading an ESX server, its endpoints are listed as Disconnected until the JetPatch server is restarted.
6. Upon attempting to deploy the Connector to a vSphere VM, and the vCenter doesn't have the endpoint's IP address, the error message is non-informative.
7. When connecting to a vSphere VM, if JetPatch cannot connect via hostname and via the primary IP address, if the secondary IP address has change, the JetPatch server may not be aware of the change and the connection may fail.
8. Deploying JetPatch to a Linux endpoint will fail if the endpoint's shell startup script outputs unusually long messages upon login.
9. Hypervisor communications to endpoints (used when preferred channels are unavailable) fail when the Connector installation path is non-default.

JetPatch Console Issues

1. Internet Explorer 9 is not supported in security zones that disable javascript (default setting for non-internet zones).
2. When using Internet Explorer 9, changing the window size may cause the JetPatch Console to behave unpredictably.
3. Upon restarting the JetPatch web server while running operations, sometimes applied filters and the Tags column disappear.
4. All endpoint actions and tasks are displayed to to users with any permissions.
5. A JetPatch User is able to delete a policy rule when it applies to a Saved Filter for which the User has permissions, even if it also includes a Saved Filter for which the User does not have permissions.
6. Filter details are sometimes not displayed upon clicking the Filters button. The number of applied filters still appears.
7. The Using saved filter indication disappears upon refreshing the browser.
8. The endpoint list cannot be sorted by Status.

Managed agent Issues

Upon disconnecting an endpoint without first removing all vAgents, installed vAgents are properly removed, but the previously running conventional (non-virtual) agents are not re-enabled. To have the conventional agents restored, before disconnecting the endpoint, remove each of its vAgents, upon which the conventional agents are restored.

Other Issues

1. LDAP authentication does not work with Active Directory 2003.
2. Upon restarting the JetPatch server, it may take up to 15 minutes until all endpoint statuses are updated.
3. The log entry upon editing a management package incorrectly states Package Created.
4. When JetPatch is connected to multiple vCenter servers and one is shut down, turning it back on does not change its status in JetPatch. If this happens, edit the vCenter connection and click Test Connection.
5. Upon upgrade, Policy rules are removed and need to be recreated.
6. Operational Discovery scripts are not supported on Ubuntu backend servers.
7. Upon upgrading JetPatch, where for the Connector only the build number changes (for example, from 2.9.3.162 to 2.9.3.164), the new automatically-created JetPatch Connector management service is automatically added to the Policy as a rule, but not as the highest-priority rule. You'll need to manually raise the new rule's Priority.
8. When vSphere communications are used, the vCenter logs contain many JetPatch-related logs.
9. Refreshing the browser clears the currently-applied smart group.
10. Refreshing the browser while an Operational Status report is being generated cancels the report.
11. Adding the same vCenter twice, once by its IP address and once by its hostname, is not prevented.
12. Logs are marked with the date and time they are recorded in the database rather than by the time of event occurrence.