JetPatch Agent Manager enables you to centrally orchestrate the deployment and management of management tools on organizational endpoints.
Each software management tool that needs to run on endpoints is compressed into a single managed agent, in the form of a .vai (Virtual Agent Image) file - a JetPatch Agent Manager proprietary format that contains the agent payload along with additional configuration details and the JetPatch monitoring modules. Each .vai file is a full managed agent, containing the information for running a type of management tool in a container process. Managed agents are created by JetPatch professional services for each management tool type according to customer request; you can also develop your own managed agents. You then install the files on the organizational JetPatch Manager Console, from where you can centrally deploy them to endpoints and subsequently manage them.
Managed agents are isolated from the operating systems (in the case of VMs: from the VM guest operating systems) and contain their own virtual registry, file system, and other virtual resources. Managed agents do not cause any changes to existing DLLs, registry, or services.
JetPatch Agent Manager monitors resource consumption by each managed agent and throttles it according to the configured policy. JetPatch Agent Manager also maintains a watchdog mechanism for managed agents and for affected system services. You can customize additional agent health tests to be deployed along with the managed agents.
When JetPatch Agent Manager provisions a managed agent to an endpoint, if a legacy (non-managed) version of the agent is found running, JetPatch Agent Manager stops the legacy agent’s processes, leaving its files and registry settings intact. This enables seamless migration and POC testing.
JetPatch Agent Manager's failure will not interfere with the already-running managed agent.
Before you can deploy managed agents, for each managed agent you need to create one or more management services. A management service specifies the managed agent and includes a set of relevant configuration options.
JetPatch Agent Manager also provides an interface to endpoints for viewing actual managed agent files, including log files.